Frequently Asked Questions

Every clean includes a full kitchen degrease (oven interior, hob surface, behind the hob, and the extractor fan), bathroom descale and grout scrub, carpet steam clean throughout the property, window cleaning inside and out up to second-floor level, and detail work on skirting boards, door frames, light switches, and plug sockets. A written checklist is shared before we arrive.

Yes. Carpet steam cleaning is part of every package. It is not an optional extra, and it is not charged separately. Hot water extraction is used throughout all carpeted rooms. The quoted price covers it.

No. We clean the property. We do not carry out maintenance, repairs, plumbing, electrical work, or property management. If something needs fixing, that falls outside our scope.

The cleaning checklist is a written document listing every task we carry out, room by room. It is sent to you before we arrive. This means you know in advance what gets done, and you have a record of the work completed. Useful for deposit disputes, property handovers, and your own records.

Yes. We clean both furnished and unfurnished properties. For furnished properties, we clean around and behind furniture where accessible. Let us know the property condition when you get in touch so we can account for it in the quote.

A standard two-bed flat is completed within 48 hours of booking confirmation. Larger properties, or properties in a particularly poor condition, may require more time. We'll confirm the timeline when you contact us with the details.

Contact us via the form on our Contact page, by phone, or by email. Tell us the property address, size, and when you need it done. We'll respond with a written quote and confirm availability. Once agreed, we'll send the checklist and schedule the clean.

No. Many landlords and letting agents arrange access without being present. Key arrangements can be discussed when booking. We work through the property systematically and leave it secure on completion.

Yes. We work directly with letting agents who manage properties on behalf of landlords. Agents managing multiple properties can arrange cleans across a portfolio through a single point of contact.

We cover England and Wales. This includes London, the South East, South West, Midlands, the North of England, and all regions of Wales. See our Areas We Cover page for more detail.

Pricing is based on property size. Indicative starting prices are listed on our Pricing page. The final quote reflects the specific property and its condition. Contact us for a written quote.

The quoted price covers the full clean as described. A travel surcharge may apply to properties in remote locations. This would be included in the written quote, not added afterwards. There are no hidden charges for carpet cleaning or window cleaning — both are included.