These terms govern your use of the website siloka-covuve.info and, where applicable, the provision of cleaning services by Siloka Covuve. By accessing this website or engaging our services, you agree to these terms. If you do not agree, please do not use the website or engage the services.
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Definitions
"Company" refers to Siloka Covuve, operating from 17 Barnes High St, London SW13 9LW. "Website" refers to siloka-covuve.info and all pages within it. "Services" refers to end-of-tenancy and pre-sale deep cleaning services provided by the Company. "Client" refers to any individual or organisation that engages the Company for Services. "Checklist" refers to the written document provided to the Client before each clean, detailing the tasks to be carried out.
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Website use
2.1 The content of this website is provided for general information purposes. Nothing on this website constitutes professional advice of any kind.
2.2 You may access and view the website for lawful personal or business purposes. You may not reproduce, distribute, or commercially exploit any content without prior written consent from the Company.
2.3 The Company makes reasonable efforts to keep information on the website accurate and current, but makes no representation that all information is complete, accurate, or up to date at any given time.
2.4 The Company reserves the right to modify or withdraw any part of the website at any time without notice.
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Service scope
3.1 The Company provides cleaning services only. The Company does not provide property maintenance, repairs, plumbing, electrical work, garden clearance, or property management services.
3.2 The scope of each clean is set out in the Checklist provided to the Client before work commences. The Checklist constitutes the agreed scope of work.
3.3 Any additional work outside the agreed Checklist must be agreed in writing before commencement and may be subject to additional charges.
3.4 The Company reserves the right to decline or cease work where access to the property is unsafe, or where conditions present a risk to personnel.
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Booking and confirmation
4.1 An enquiry submitted via the website or by email or telephone does not constitute a booking. A booking is confirmed only when the Company has sent written confirmation to the Client.
4.2 The Client is responsible for ensuring that access to the property is available at the agreed time. Where access is not available and the Company attends the property, a reasonable attendance charge may apply.
4.3 Cancellations or rescheduling requests should be made in writing at least 48 hours before the scheduled clean. The Company will endeavour to accommodate rescheduling requests subject to availability.
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Pricing and payment
5.1 Prices are provided as written quotes and are based on property size and condition as described by the Client at the time of enquiry.
5.2 Where the actual condition of the property differs materially from what was described, the Company reserves the right to revise the quote before commencing work.
5.3 Indicative prices shown on the website are starting points only and are subject to change. They do not constitute a binding offer.
5.4 Payment terms are as specified in the written quote or invoice provided to the Client.
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Limitation of liability
6.1 To the extent permitted by applicable law, the Company's liability to the Client arising from the provision of Services is limited to the amount paid by the Client for the specific clean giving rise to the claim.
6.2 The Company is not liable for pre-existing damage to the property, items not covered by the agreed Checklist, or damage resulting from conditions that were not disclosed at the time of booking.
6.3 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law including the Consumer Rights Act 2015 where applicable.
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Intellectual property
All content on this website, including text, images, and design, is owned by or licensed to the Company. Unauthorised use of any content may give rise to a claim for damages.
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Third-party links
The website may contain links to third-party websites. The Company does not control those websites and is not responsible for their content. A link does not imply endorsement.
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Governing law
These terms are governed by the laws of England and Wales. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Changes to these terms
The Company may update these terms from time to time. The revised terms will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
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Contact
For any queries relating to these terms, contact us at [email protected] or by post at 17 Barnes High St, London SW13 9LW.