Privacy Policy

Data we collect

• Contact information: name, email address, phone number, and any details you include in an enquiry message submitted via the contact form.
• Technical data: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically via server logs and cookies when you visit the website.
• Cookie data: preferences and consent records stored locally in your browser. See our Cookie Policy for full details.
• Communication records: emails and phone correspondence you initiate with us.

How we use your data

• To respond to enquiries submitted via the contact form or by email and phone.
• To prepare and send written quotes for cleaning services.
• To fulfil a cleaning service booking where one is agreed.
• To maintain records of correspondence for legitimate business purposes.
• To analyse website performance and improve the user experience, where consent has been given for analytics cookies.

Lawful basis for processing

• Legitimate interests (UK GDPR Article 6(1)(f)): processing enquiry data to respond to potential customers and conduct normal business operations.
• Contract (UK GDPR Article 6(1)(b)): processing data necessary to perform a cleaning service you have booked.
• Consent (UK GDPR Article 6(1)(a)): processing data via non-essential cookies where you have given explicit consent through our cookie consent tool.
• Legal obligation (UK GDPR Article 6(1)(c)): retaining records where required by applicable law.

Data retention

• Enquiry data is retained for up to 24 months from the date of last contact, unless a service contract requires longer retention.
• Financial and contractual records are retained for 7 years in accordance with HMRC requirements.
• Cookie consent records are retained for 12 months.
• Technical server logs are retained for up to 90 days.

Data sharing

• We do not sell personal data to third parties.
• We do not share personal data for marketing purposes.
• We may share data with service providers acting as data processors on our behalf (such as email hosting or website hosting providers), bound by data processing agreements.
• We may disclose data where required by law, court order, or regulatory authority.

Your rights under UK GDPR

You have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data where there is no overriding legal basis to retain it.
• Restriction: request that we limit how we process your data in certain circumstances.
• Portability: receive your data in a structured, machine-readable format where processing is based on consent or contract.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within one month as required by UK GDPR.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. The website uses HTTPS encryption. Access to personal data is restricted to individuals who need it to carry out their responsibilities.

Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance at [email protected] or by post at 17 Barnes High St, London SW13 9LW. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of the website after any change constitutes acceptance of the updated policy.